Frequently Asked Questions
Everything you need to know about shopping with The PrincessAce.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your package ships.
What is your return policy?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What payment methods do you accept?
The PrincessAce accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials ethically sourced?
Yes, we prioritize sustainability and ethical manufacturing. We partner with certified factories that ensure fair wages and safe working conditions, using high-quality fabrics designed to last.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, you have a 1-hour window after placement to request a change or cancellation via our support email.