Returns & Exchanges
At The PrincessAce, we want you to feel like royalty in every piece you wear, so if you're not completely satisfied, we offer a hassle-free 30-day return policy. Items must be in their original condition, unworn and with tags attached, to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and protective seals are intact to maintain eligibility.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing